Frequently asked questions

Q1: How do I make a purchase on your website?
Add items to your cart by clicking "Add to Cart," then go to your cart and click "Checkout" to complete the purchase.

Q2: Is my payment information protected?
Yes, we use cutting-edge encryption and real-time security monitoring to protect your data.

Q3: When will my order be delivered?
Orders are processed within 1-3 business days. You’ll receive a shipping confirmation email once your package ships.

Q4: Can I track my package?
Yes, you’ll receive a tracking number via emailafter your order is shipped.

Q5: How are shipping fees calculated?
Shipping costs are based on your location and are shown during checkout.

Q6: Do you ship multiple items together?
For faster delivery, items are usually shipped in separate packages.

Q7: What’s your return policy?
Free returns within 30 days (full refund) or store credit within 180 days. Refunds are processed within 10 business days.

Q8: What if I return an item with a free gift?
If the free gift no longer qualifies for the promotion, it must be returned. Otherwise, its value will be deducted from your refund.

Q9: Can I change my order after submission?
No modifications are allowed after submission. Returns are the best option.

Q10: Where can I find support?
Email melvin88486454@hotmail.com or visit our FAQ page for help.